👋 Welcome !
This space brings together answers to the most frequently asked questions to help you get started with Backwise and make the most of your claims assessment tool.
<aside>
🎯
Backwise can be used in two complementary ways:
- Backwise in Gorgias / Zendesk: the integrated view within your CS tool, where your team works every day (score, recommendations, re-evaluation).
- The Backwise back office — the complete, standalone interface to investigate a claim in depth, configure the tool, and manage your activity (Claims, Graph, Dashboard, Configuration).
</aside>
Not sure where to start? Follow the categories in order 👇.
🚀 Getting started
How to set-up backwise in my Gorgias helpdesk
Which claims can I assess with Backwise?
How can I assess a claim from Gorgias?
How can I assess a claim coming from chat or WhatsApp?
❌ Without Shopify integration
Backwise dans Gorgias (sans interf Shopify).mp4
Do I need to open the Backwise back office for every case?
🔄 Daily use
Re-evaluating a claim after a new customer message in Gorgias
What is the Backwise back office used for?
📊 Understanding the score